Customer support email
[email protected]
Send account details, wallet address, request tx, settlement tx, withdrawal ID, screenshots, and a short description of the issue. Withdrawal reviews currently target completion within 8 hours.
Email SupportSUPPORT & FEEDBACK
Talk to the Minto support team
Welcome to Support. If you run into any issue or have feedback, send us a message and we will help you sort it out.
What to include in your message
- Your wallet address and the network you used.
- Relevant request transaction hash, settlement transaction hash, or withdrawal record ID.
- What you expected to happen and what actually happened.
- Any screenshots or time windows that help reproduce the issue.
DEPOSIT RECOVERY
Deposit not credited yet?
If your USDC or BNB top-up was sent to the platform wallet but has not appeared in your balance, sign in with the sending wallet and submit the transaction hash below. We will try to recover it automatically.
Please connect the same wallet that sent the deposit. We only auto-recover transfers sent from the signed-in wallet to the configured treasury wallet.
Support scope
1Wallet connection issues and mobile wallet deep-link problems.
2Reward balance mismatches, settlement follow-up, and withdrawal review.
3Bug reports, UI feedback, and product suggestions.